Return & Refund Policy

Last Updated:  10/19/2025

Thank you for shopping at PIKLPIK. We want you to be happy with your purchase. Please read this Return & Refund Policy carefully before placing an order.

1. Eligibility for Returns & Refunds

    •    You may request a return or refund within 20 days of the delivery date.

    •    To be eligible, the product must be unused, in original condition, and in its original packaging (unopened or undamaged).

    •    If the product is damaged, defective, or wrong upon arrival, please contact us (see below) within 7 days of delivery, with photos or video evidence.

2. What We Will Do

If your return is approved:

    •    We will issue either a refund to your original payment method or store credit, at your choice (if applicable).

    •    The refund (minus any applicable fees) will be processed once we receive and inspect the returned item.

    •    The time it takes for the refund to reflect in your account depends on your bank or payment provider.

3. Return Shipping & Fees

    •    If you return the product for a standard refund, a return shipping fee of $5 will be deducted from your refund.

    •    If you opt for store credit instead, return shipping is free (i.e. no deduction).

    •    You are responsible for packaging the item securely to avoid damage during transit. We recommend tracking and using a reliable carrier; PIKLPIK is not responsible for lost or mishandled returns in transit.

4. Damaged, Defective, or Incorrect Items

    •    If your item arrives damaged, defective, or incorrect, please contact us within 7 days of delivery at info@PIKLPIK.com.

    •    Include photos or videos showing the issue so we can assess and expedite the resolution.

    •    We will either send you a replacement (at no extra cost) or issue a full refund (including shipping) for that item, once confirmed.

5. Non-Returnable / Final Sale Items

The following items are not eligible for return or refund and are considered final sale:

    •    Products marked “Clearance,” “Final Sale,” or similar.

    •    Orders shipped outside the United States (unless we explicitly offer international returns).

    •    Opened, used, or damaged-by-customer items (unless it’s a confirmed defect or error by us).

6. How to Request a Return

To start a return:

    1.    Send an email to info@PIKLPIK.com with subject line “PIKLPIK Return Request.”

    2.    Include your order number, date of purchase, and reason for return.

    3.    Include photos/videos if the item is damaged, defective, or incorrect.

    4.    We will respond (usually within 2 business days) with instructions and a return authorization (if eligible).

    5.    Once you ship the item back, provide us with the tracking number for verification.

7. Refund Processing Time

    •    After we receive and inspect your return, we aim to process refunds or credits within 7 business days.

    •    The actual time for funds to reflect in your account depends on your bank or payment provider.

8. Exchanges

    •    We currently do not offer direct exchanges. If you want a different item, please return the original (if eligible) and place a new order.

9. Incorrect or Invalid Returns

    •    If a returned item is not in the condition required (used, damaged, missing parts, not in original packaging), we may refuse the return or deduct additional fees.

    •    You may be responsible for additional shipping or handling costs in such cases.

10. Policy Changes & Exceptions

    •    We may revise this Return & Refund Policy from time to time. The updated version will be posted here with a new “Last Updated” date.

    •    In rare or special circumstances (e.g. product recalls, promotions), we may make exceptions or adjustments on a case-by-case basis.